Attending your Tele-Health Online Video or Telephone Call Appointment
Where appropriate, you can now have a tele health consultation with one of our specialist GPs online via a video call.
All you need is an internet connection, suitable browser, and a compatible smartphone, tablet or computer.
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Video calling is as convenient as a phone call, with the added value of face-to-face communication. It will save you time, and brings your care closer to home.
What kinds of consultations can be done via Tele-Health & how much does it cost?
We have several consultation lengths available to cover different kinds of appointments.
As our Triage staff and our telephone lines are often really busy, we recommend that you book an appointment online.
However, if you're not sure what type of appointment to book, please don't hesitate to call us on 02 9411 3411
Where do I go to attend my appointment?
We'll send you an email and/or SMS with instructions, including a link to our online waiting room when you complete your booking.
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Instead of travelling to your appointment, you enter the clinic’s waiting area online. We are notified when you arrive, and your clinician will join you when ready.
There is nothing to download and no need to create an account. No information you enter is stored.
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What do I need to make a video call?
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A computer, tablet or smart phone.
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A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call
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A private, well-lit area where you will not be disturbed during the consultation
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A web browser
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Web-camera, speakers and microphone (usually already built into laptops or mobile devices)
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Video Calls on our HotDoc platform are secure and your privacy is absolutely protected. You have your own private video room (just like a cosulting room in our clinic) and only authorised clinicians can enter.
How much internet data will you use?
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​You don’t use any data while waiting for a clinician to join you.
A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition (That’s about 230 Mb on a mobile device, and 450 Mb on a PC for a 20 minute call, which is similar to Skype or FaceTime).
Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone.
These factors can also reduce the overall quality of the call.
Data use increases when there are more than two participants in the call.
If you can, connect to a home or work Wi=Fi network to avoid using your mobile data allowance
Privacy & My Health Record
We take your privacy very, very seriously. There would be no circumstances when we would share your data with anyone else unless you gave us permission to do so.
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We do participate in the e-Health initiative with the Australian government which means that if you have a My Health Record, we will be happy to upload an event summary into your record should you require us to do so.
However, we will not upload a shared health summary or an event summary into My Health Record without your request to do so.
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We do not use cloud-based computing systems for our medical records and we have a secure server which is protected with the highest level of security to hold our clinical information system.
We do not use an electronic appointment-making system due to the complexity of the services that we offer and the need to book you in with the correct doctor to assist you.
When you call to make an appointment, you will be asked to briefly state the reason for your attendance. This is so we can ensure you see the right doctor who can provide you with the best care.
However, you may contact us via webform or via phone anytime to make an appointment with the doctor who is best for you and the nature of your query. Please understand that we are a busy practice and there may be extended wait times if you call us.